Refund policy

Returns/Exchanges: If, for any reason, you are not happy with your purchase, just let us know. With a few exceptions, you may return any non-damaged, non-defective, and unaltered merchandise within 30 days from the delivery date to receive a full credit/refund of the purchase price (we will not refund shipping charges). The customer will be responsible for arranging return shipping, return shipping charges, and should obtain package handling insurance for their protection. Return authorization from us is required. Simply call us at 805-474-5836 or email us at: customerservice@susanbranch.com to receive your return authorization. Credit will not be given for returns made without authorization or past the 30-day limit. Unfortunately, we cannot accept returns on personalized items, sale items, vintage items, digital items, or gift cards. In all other cases, whether you'd like a refund or exchange, simply contact us for your return authorization, repack the order in its original packaging, include the email receipt that you received as well as a note explicitly stating what you would like us to do. Please send it to:

Susan Branch Studios
Attn: Customer Service
7489 El Camino Real
Atascadero, CA, 93422

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@susanbranch.com.

Damages: We do our best to carefully and lovingly pack up your order for shipping. In the uncommon circumstance that your order arrives to you damaged, please keep all packing materials and ordered items and contact us ASAP for further instructions. You can call us at (805)474-5836.
Note: If we need to file an insurance claim for a damaged article still in your possession, you will be required to retain the damaged article and container (including packaging, wrapping, and any other contents received) until the claim is fully resolved. Upon written request by the Postal Service™, the addressee must turn the materials over to a Post Office™ for inspection, retention, and disposition in accordance with the claim's decision.